Frequently asked questions
Here are some answers to several common inquiries you might have.
If you find your question unanswered, our dedicated customer care team is readily available to provide assistance. Please don’t hesitate to contact us.
Do you have items in stock?
Kinetic Creations generally has over 100,000 garments available for immediate shipping, which is more extensive than any other Australian supplier.
If an item is in stock, how soon can I receive it?
Generally, items can be processed within 1 or 2 business days. During busier periods, processing might take a bit longer, but we usually accommodate urgent orders.
If an item is not in stock, can you create it for me?
For items in our Australian-made catalog and certain imported items, it’s usually possible to have them custom-made through our Made To Order (MTO) service if they are out of stock. Minimum order quantities will apply, and the lead time is generally 8 to 12 weeks, especially during busy periods.
Can you print our logo on your garments?
Kinetic Creations does offer logo printing.
Please email us at orders@kineticcreations.com.au with a copy of your logo artwork.
Alternatively we are able to supply unprinted garments and can even send them directly to third party printers if you have an arrangement already.
Do you accept returns?
Please refer to our returns page for detailed information. In short, we do accept returns, but there are conditions.
Do you ship overseas?
Yes, we offer worldwide shipping.
Do you dispatch your items from an Australian warehouse?
Yes we do! Our items are dispatched from an Australian warehouse. For most addresses within Australia, delivery costs are under $30 per box and typically take less than 3 business days. Deliveries to Perth and remote locations may require a bit more time.
Is it possible to customize costumes?
Generally, we do not offer customization options. However, if your concept aligns with our business, we might consider developing it for inclusion in our future ranges.